S.T. Dupont uses the 3D Secure system to prevent online fraud. The 3D Secure standard is based on the principle of requesting additional information known only by the bank and the card holder. This enables strong authentication of clients making online payments.
All the information exchanged when processing the payment is encrypted using SSL protocol. These data cannot be detected, intercepted or used by third parties. Furthermore, data is not saved in our systems.
Complimentary deliveries on purchases above HK$500
Delivery is free of charge for all online orders over HK$500.We only deliver to Hong Kong SAR. Your S.T. Dupont order will be delivered typically within 2 to 4 working days. Please allow another 1 week under normal circumstances for the delivery of personalised products.The delivery methods are by courier or in-store pick up.
Within 14 days of receiving the goods
If you are unhappy with your product(s), you may return your order to us within 14 days of delivery. The items must be returned in their original condition with all of their packaging. Any products not meeting these criteria will be returned and cannot be refunded. In accordance with the General Terms and Conditions of Sale, personalised products may not be returned.
Our customer service team will be delighted to assist you from Monday to Friday 10:00 to 12:45 and 14:00 to 17:30.
In Hong Kong, for any enquiries regarding the customer service of your S.T. Dupont product, please contact our customer service team:
S.T. Dupont writing instruments are crafted by our artisans with the utmost care.
We recommend following these care tips to maintain their shine and performance over time:
?Clean all surfaces with a soft cloth. Do not use solvent-based products.
?For silver-coated surfaces, use a silver polishing cloth, which can be found in specialist shops. Silver is a precious material that may show signs of oxidation over time. This natural process can be heightened if your pen remains in prolonged contact with leather or rubber.
We recommend using S.T. Dupont cartridges for fountain pens. Regularly clean the nib feed. Use the piston converter to flush the capillary filling system with cold water, repeating the process until the water comes out clean. To avoid potential leakage during air travel, place a new cartridge or full converter in the pen and store the nib upward.