Can I return my order?
If you are unhappy with your product(s), you may return your order to us within 14 days of delivery. The items must be returned in their original condition with all of their packaging. Any products not meeting these criteria will be returned and cannot be refunded. In accordance with the General Terms and Conditions of Sale, personalised products may not be returned.
What are the conditions for reimbursement?
A quality control will be carried out as soon as your products have arrived at our warehouse. If the products are in perfect condition (including the packaging), we will proceed to refund your order within a maximum of 30 days. If this is not the case, the products will be returned to you and will not be refunded.
Can I return an order without its original box?
The items must be returned with all of their packaging. Any products not meeting these criteria will be returned to you and will not be refunded.
How to return my order?
The following procedure must be followed:
- Fill in the returns form
- Enclose this form with a copy of sales invoice and your items in your parcel to enable us to process your return request.
- Contact SF Express at +852 2730 0273 or www.sf-express.com to arrange the complimentary collection service.
- Choose the “Paid by Receiver” option on the waybill and return the parcel to the address below:
(Tel. no.: +852 2311 8838)
Retain proof of courier service rendered until we have confirmed your return has been completed.
The product must be returned unworn and in perfect condition, in its entirety (including boxes, accessories, protective material, labels, instructions manuals etc.) and its original packaging, along with a copy of the receipt. Upon receipt of your product and after verification by our Quality Department, we will proceed with either an exchange or a refund.
Are return fees refunded?
The delivery cost for returns are charged directly to S.T. Dupont by our designated courier. Please follow the instructions for product returns.