S.T. Dupont uses the 3D Secure system to prevent online fraud. The 3D Secure standard is based on the principle of requesting additional information known only by the bank and the card holder. This enables strong authentication of clients making online payments.
All the information exchanged when processing the payment is encrypted using SSL protocol. These data cannot be detected, intercepted or used by third parties. Furthermore, data is not saved in our systems.
Complimentary deliveries on purchases above HK$500
Delivery is free of charge for all online orders over HK$500.We only deliver to Hong Kong SAR. Your S.T. Dupont order will be delivered typically within 2 to 4 working days. Please allow another 1 week under normal circumstances for the delivery of personalised products.The delivery methods are by courier or in-store pick up.
Within 14 days of receiving the goods
If you are unhappy with your product(s), you may return your order to us within 14 days of delivery. The items must be returned in their original condition with all of their packaging. Any products not meeting these criteria will be returned and cannot be refunded. In accordance with the General Terms and Conditions of Sale, personalised products may not be returned.
Our customer service team will be delighted to assist you from Monday to Friday 10:00 to 12:45 and 14:00 to 17:30.
In Hong Kong, for any enquiries regarding the customer service of your S.T. Dupont product, please contact our customer service team:
S.T. Dupont’s accessories are crafted by our artisans with the utmost care.
We recommend following these care tips to maintain their shine over time:
• Clean all surfaces with a soft cloth. Do not use solvent-based products.
• We strongly advise not putting ashtrays in the dishwasher; this could damage them.
• Sharpening the blades of our cigar cutters is not recommended.
• Clean lacquered surfaces as you would eyeglass lenses; fog them up, and wipe with a soft cloth. Lacquer is almost completely acid-proof. It is particularly resistant to shocks, scratches, friction, and water.
For leather cigar accessories, follow the same guidelines for leather bags.